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  • I received a delivery confirmation but my package is not here.

    Please check with your local Post Office or Carrier that was specified on your delivery notification and they will be able to track the package for you.
  • I received my product but it's missing a stone or it doesn't fit.

    First, we apologize for this inconvenience. Our products are hand assembled, so mistakes sometimes do happen. Let's make it right. Please email us at with your order number and we will happily send you a replacement stone on us.

  • I need to make a change to my order - what do I do?

    Please email us your order number and change request as soon as possible to, if we can make a change, we will notify you of the status.
  • Shipping Options

    Shipping options are noted on our website, you can select which service you’d like when you place your order.
  • Order Tracking

    All orders once dispatched from our facility are sent with tracking information.
  • Hassle-Free Return Policy

    Due to COVID-19, to ensure the safety of our clients, employees and partners, all items are final sale, and returns will not be accepted at this time.
  • Replacement Policy

    If the product you received is defective in anyway, we will replace it free of charge. Please send your order number, and photographs of the issue to, and a customer service representative will be in touch.