• Faqs

Our most asked questions

Answer not here? Contact us directly here

I received a delivery confirmation but my package is not here.

Please check with your local Post Office or Carrier that was specified on your delivery notification and they will be able to track the package for you.

I received my product but it's missing a stone or it doesn't fit.

First, we apologize for this inconvenience. Our products are hand assembled, so mistakes sometimes do happen. Let's make it right. Please email us at hello@ascentionbeautyco.com with your order number and we will happily send you a replacement stone on us.

I need to make a change to my order - what do I do?

Please email us your order number and change request as soon as possible to hello@ascentionbeautyco.com, if we can make a change, we will notify you of the status.

Shipping Options

Shipping options are noted on our website, you can select which service you’d like when you place your order.

Order Tracking

All orders once dispatched from our facility are sent with tracking information.

Return Policy

All sales are final.
If unsure of your scent, please purchase a sample.

Sample purchases cannot be returned or refunded. 

Gift Cards are final sale and only redeemable towards your next purchase.

If the product you’ve received is defective or damaged, please contact us within 30 days of receipt. Please send your order number, and photographs of the issue to hello@ascentionbeautyco.com, and a customer service representative will be in touch.

Replacement Policy

If the product you received is defective in anyway, we will replace it free of charge. Please send your order number, and photographs of the issue to hello@ascentionbeautyco.com, and a customer service representative will be in touch.