Our most asked questions
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I received a delivery confirmation but my package is not here.
Please check with your local Post Office or Carrier that was specified on your delivery notification and they will be able to track the package for you.
I received my product but it's missing a stone or it doesn't fit.
First, we apologize for this inconvenience. Our products are hand assembled, so mistakes sometimes do happen. Let's make it right. Please email us at email@example.com with your order number and we will happily send you a replacement stone on us.
I need to make a change to my order - what do I do?
Please email us your order number and change request as soon as possible to firstname.lastname@example.org, if we can make a change, we will notify you of the status.
Shipping options are noted on our website, you can select which service you’d like when you place your order.
All orders once dispatched from our facility are sent with tracking information.
All sales are final.
If unsure of your scent, please purchase a sample.
Sample purchases cannot be returned or refunded.
Gift Cards are final sale and only redeemable towards your next purchase.
If the product you’ve received is defective or damaged, please contact us within 30 days of receipt. Please send your order number, and photographs of the issue to email@example.com, and a customer service representative will be in touch.
If the product you received is defective in anyway, we will replace it free of charge. Please send your order number, and photographs of the issue to firstname.lastname@example.org, and a customer service representative will be in touch.